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By submitting this form, you acknowledge that ConnectAid is an independent third-party service assistance provider, not affiliated with any ISP or telecom company.

Important Notice

ConnectAid is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider.

When you contact us, we'll provide guidance and troubleshooting assistance, but we cannot make changes to your provider account, billing, or service plans.

What Happens After You Contact Us?

  1. We Review Your Message: Our team reads your submission and identifies the type of issue you're experiencing.
  2. Initial Assessment: We gather the information needed to provide effective guidance.
  3. Response: You'll receive a response via your preferred contact method (usually within 24 hours for form submissions).
  4. Assistance: We'll provide step-by-step troubleshooting guidance or recommendations based on your specific situation.
  5. Follow-Up: If needed, we'll continue to assist until your issue is resolved or you've been properly directed to the right resources.
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