Refund Policy

Our Commitment to Customer Satisfaction

At Net in your area, we stand behind the quality of our assistance services. This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided.

We strive to deliver helpful, accurate guidance for your internet and cable connectivity issues. If you're not satisfied with our service, we want to make it right.

Important Notice

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our assistance services. If you are not satisfied with the guidance and support we provided, you may request a refund within 30 days of payment.

Eligibility Requirements

To be eligible for a refund under our satisfaction guarantee:

• The refund request must be made within 30 days of the service date
• You must provide a clear explanation of why you were dissatisfied with our service
• You participated in good faith in the assistance process
• You followed the guidance provided to the best of your ability

Refund Eligibility Criteria

Full Refund Scenarios

You may be eligible for a full refund if:

• The guidance provided was factually incorrect or unhelpful
• We failed to provide the level of service promised
• Technical issues on our end prevented us from assisting you
• We were unable to connect with you after payment was processed
• Services were charged in error or duplicated

Partial Refund Scenarios

A partial refund may be considered if:

• Only part of the service was delivered as promised
• The assistance was partially helpful but fell short of expectations
• You discontinued service partway through the assistance process

Non-Refundable Situations

Refunds will NOT be issued in the following situations:

• Provider Actions: Your service provider failed to resolve the issue or took actions outside our control
• Customer Decisions: You chose not to follow the guidance provided
• Buyer's Remorse: You changed your mind after receiving complete and accurate assistance
• Outside Scope: The issue was beyond the scope of what we communicated we could assist with
• Non-Participation: You were unreachable or did not engage with the assistance process
• Issue Resolution: The technical issue was resolved through our guidance (successful outcome)
• After 30 Days: More than 30 days have passed since the service date
• Abuse: Evidence of fraudulent activity or abuse of the refund policy

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email refunds@netinyourarea.com or call (888) 873-9002
2. Provide Information: Include your name, contact information, service date, and payment confirmation
3. Explain Reason: Clearly explain why you believe a refund is warranted
4. Allow Review Time: We will review your request within 5-7 business days
5. Receive Decision: You will be notified of our decision via email or phone

Required Information

When requesting a refund, please provide:

• Full name and contact information
• Date of service
• Payment confirmation or transaction ID
• Detailed explanation of dissatisfaction
• Any supporting documentation or correspondence

Refund Processing

Review Timeline

• Refund requests are reviewed within 5-7 business days
• You will receive a response regarding the decision
• If approved, refunds are processed within 7-10 business days

Refund Method

• Refunds are issued to the original payment method
• Credit card refunds may take 5-10 business days to appear on your statement
• Bank transfer refunds may take 7-14 business days
• Alternative refund methods may be arranged on a case-by-case basis

Processing Fees

Net in your area covers all processing fees for approved refunds. You will receive the full amount of your service payment back.

Disputed Charges

If you dispute a charge with your bank or credit card company without first contacting us, it may delay resolution and could impact your eligibility for future services.

We strongly encourage you to contact us directly first so we can resolve any billing issues quickly and amicably.

Chargeback Policy

• Chargebacks initiated without contacting us may result in service suspension
• We will respond to all legitimate chargeback inquiries with documentation
• Customers who file fraudulent chargebacks may be banned from future service

Service Credits

In some cases, instead of a monetary refund, we may offer:

• Service Credits: Credit toward future assistance services
• Follow-Up Support: Additional guidance sessions at no charge
• Extended Support: Continued assistance until satisfaction is achieved

Service credits and alternative resolutions will be discussed with you before being applied.

Exceptions and Special Circumstances

We understand that every situation is unique. In special circumstances not explicitly covered by this policy, refund decisions will be made on a case-by-case basis by our management team.

Factors considered include:

• Good faith participation in the assistance process
• Severity of any service shortcomings
• Communication and transparency issues
• Customer history and relationship

Changes to This Policy

Net in your area reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Refund requests will be evaluated based on the policy in effect at the time of service, not at the time of the refund request.

No Impact on Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In jurisdictions where mandatory consumer protection laws apply, those laws will take precedence over any conflicting terms in this policy.

Contact Information

For refund requests or questions about this policy, please contact:

Net in your area Refunds Department
Email: refunds@netinyourarea.com
Phone: (888) 873-9002
Hours: Monday-Friday, 9 AM - 6 PM EST

Our Promise

We are committed to providing high-quality, helpful assistance services. If we fall short of that commitment, we want to know about it and make it right.

Our refund policy is designed to be fair to both our customers and our business. We believe in standing behind our work while also ensuring that our policies are not abused.

Thank you for choosing Net in your area. We appreciate your business and your trust.