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Terms & Conditions

Last Updated: February 12, 2026

Introduction

These Terms and Conditions ("Terms") govern your use of Net in your area's services and website. By accessing our website or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

Important Disclosure

Net in your area is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet service provider (ISP), cable company, or telecommunications corporation.

We do NOT sell internet or cable services. We do NOT have access to your provider's systems or your account information. We do NOT represent any specific ISP or telecom company.

1. Service Description

What We Provide

Net in your area provides independent assistance services that include:

  • Troubleshooting guidance for internet and cable connectivity issues
  • Technical explanations and support advice
  • Equipment setup and configuration guidance
  • Help understanding service-related billing and charges
  • Assistance navigating provider support systems

What We Do NOT Provide

Our services explicitly DO NOT include:

  • Selling or provisioning internet, cable, or telecom services
  • Direct access to your provider's account or systems
  • Making changes to your service plans, billing, or account settings
  • On-site technical visits or installations
  • Remote access to your devices or network
  • Guarantees that specific technical issues will be resolved

2. Acceptance of Terms

By using Net in your area's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Eligibility

You must be at least 18 years old to use our services. By using Net in your area, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Service Fees and Payments

Pricing

Service fees will be clearly communicated to you before any services are provided. Pricing may vary based on the complexity and type of assistance required.

Payment Terms

  • Payment is due at the time services are rendered unless otherwise agreed
  • We accept major credit cards and other payment methods as specified
  • All fees are in U.S. dollars unless otherwise stated
  • You are responsible for any applicable taxes

Refunds

Refund requests are handled according to our Refund Policy. Please review that policy for complete details.

5. User Responsibilities

When using Net in your area services, you agree to:

  • Provide accurate and complete information
  • Follow instructions and guidance provided by our team
  • Not misuse or abuse our services
  • Respect the intellectual property rights of Net in your area and others
  • Not use our services for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Understand that we are independent and not affiliated with any provider

6. Limitations of Service

No Guarantees

While we strive to provide helpful and accurate assistance, we cannot guarantee:

  • That your technical issue will be completely resolved
  • Specific outcomes or results
  • That our guidance will work in all situations
  • The actions or response times of your service provider

Provider Responsibility

Ultimate responsibility for resolving technical issues, service outages, or account problems lies with your internet, cable, or telecom service provider—not with Net in your area. We provide guidance and support, but we cannot control provider actions or decisions.

7. Intellectual Property

All content on the Net in your area website, including text, graphics, logos, images, and software, is the property of Net in your area or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

8. Disclaimer of Warranties

IMPORTANT: Net in your area services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Uninterrupted or error-free service

We do not warrant that our services will meet your specific requirements or that any issues will be resolved to your satisfaction.

9. Limitation of Liability

To the maximum extent permitted by law, Net in your area shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions with your provider
  • Damages resulting from following our guidance
  • Any decision made by your service provider

Our total liability to you for any claim arising from or related to our services shall not exceed the amount you paid to Net in your area in the 60 days preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Net in your area, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any rights of another party

11. Third-Party Services

Our website may contain links to third-party websites or services. Net in your area is not responsible for the content, policies, or practices of any third-party sites. Your use of third-party services is at your own risk.

12. Termination

We reserve the right to refuse service, terminate accounts, or cancel services at our discretion, including if we believe you have violated these Terms or engaged in fraudulent or abusive behavior.

Upon termination, your right to use our services will immediately cease.

13. Changes to Terms

We may modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Net in your area is incorporated, without regard to conflict of law principles.

15. Dispute Resolution

Informal Resolution

If you have any dispute with Net in your area, you agree to first contact us at support@netinyourarea.com to attempt to resolve the issue informally.

Arbitration

If informal resolution fails, any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and Net in your area individually. To the full extent permitted by law, no arbitration or proceeding shall be joined with any other or proceed on a class-action basis.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Net in your area regarding the use of our services and supersede all prior agreements and understandings.

18. Contact Information

If you have questions about these Terms, please contact us:

Net in your area
Email: legal@netinyourarea.com
Phone: (888) 873-9002

Acknowledgment

By using Net in your area's services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them.