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Privacy Policy

Last Updated: February 12, 2026

Introduction

Net in your area ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Important Notice About Our Business

Net in your area is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider. We do not share your information with ISPs or cable companies unless you explicitly authorize us to do so.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us for assistance
  • Fill out forms on our website
  • Subscribe to our communications
  • Request services or support

The personal information we collect may include:

  • Name and contact information (email address, phone number, mailing address)
  • Billing and payment information
  • Technical issue descriptions
  • Internet/cable provider information (only as you voluntarily disclose)
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system
  • Access times and referring website addresses
  • Pages viewed and links clicked

Information We Do NOT Collect

We do NOT collect:

  • Your ISP or cable provider account passwords
  • Credit card information directly (processed through secure third-party payment processors)
  • Social Security numbers
  • Sensitive personal data unless absolutely necessary for service delivery

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our assistance services
  • Communication: To respond to your inquiries, send service updates, and provide customer support
  • Billing: To process payments and manage your account
  • Service Improvement: To understand how our services are used and make improvements
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraudulent or unauthorized activity

How We Share Your Information

We do NOT sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

With Your Consent

We may share information when you explicitly authorize us to do so, such as when helping you communicate with your service provider.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

  • Payment processors
  • Cloud hosting services
  • Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or abuse
  • Protect the safety of our users or the public

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

Opt-Out

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or contacting us directly.

Do Not Sell

We do not sell personal information. If our practices change, we will update this policy and provide you with opt-out options.

To exercise any of these rights, please contact us at privacy@netinyourarea.com or call (888) 873-9002.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Provide relevant content

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if you have provided your email address)

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Net in your area
Email: privacy@netinyourarea.com
Phone: (888) 873-9002

State-Specific Disclosures

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@netinyourarea.com or (888) 873-9002.

Nevada Residents

Nevada residents have the right to opt-out of the sale of certain personal information. We do not sell personal information as defined by Nevada law.

European Union Residents

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.