Find answers to common questions about our service
ConnectAid is an independent third-party service assistance provider. We help guide you through internet, cable, and connectivity issues by providing expert troubleshooting advice, explanations, and information about how to resolve your problems. We act as an unbiased resource to help you understand and fix technical issues without sales pressure.
No. We are completely independent and not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider. This independence allows us to provide unbiased assistance focused solely on your needs, not on sales commissions or provider interests.
Unlike ISP customer service, we offer faster response times without long hold times, no upselling or promotional pressure, clear explanations without technical jargon, and unbiased guidance. We focus exclusively on helping you resolve your issue rather than meeting sales targets.
ConnectAid is ideal for anyone experiencing internet or cable issues who wants quick, honest guidance without sales pressure. Whether you're frustrated with long provider hold times, confused by technical terminology, or simply want a second opinion on your connectivity problems, we're here to help.
Our service fees vary based on the type and complexity of assistance needed. All costs are clearly explained upfront before any service is provided. Call us at (888) 873-9002 for specific pricing information tailored to your needs.
We can assist with internet outages, slow connection speeds, WiFi connectivity problems, cable and TV issues, equipment setup and configuration, billing questions, troubleshooting router/modem problems, and general connectivity concerns. If we can't help directly, we'll guide you to the right resources.
Yes, our assistance is available 24 hours a day, 7 days a week. Connectivity issues don't follow a schedule, and neither do we. Call us anytime you need help.
Yes, we stand behind our service. Please refer to our Refund Policy for complete details on our satisfaction guarantee and the terms under which refunds are provided.
We provide guidance and troubleshooting assistance, but we cannot access your devices or network remotely. We walk you through steps to identify and resolve issues, or help you connect with your provider's technical support when direct provider intervention is necessary.
No, we do not provide on-site technical services. ConnectAid specializes in remote guidance, troubleshooting advice, and helping you navigate your provider's services. If an on-site visit is necessary, we'll guide you on how to arrange that with your service provider.
Absolutely! We specialize in explaining technical concepts in simple, easy-to-understand language. Our team is trained to adapt communication to your comfort level with technology. No question is too basic—we're here to help everyone.
It helps to have: your internet/cable provider name, a description of the problem you're experiencing, information about when the issue started, and any error messages you've seen. However, if you don't have all this information, we can still assist you in gathering what's needed.
No, we cannot access or modify your account with any service provider. We do not have authorization to change billing details, service plans, or account settings. We can, however, help you understand your bill and guide you through the process of making changes yourself.
No. ConnectAid provides independent assistance and guidance. Using our service does not affect, modify, or void any agreement you have with your internet or cable provider. Your contract with your provider remains completely unchanged.
Absolutely not. We do not sell internet or cable services, and we are not asking you to change providers. ConnectAid focuses exclusively on helping you resolve issues with your existing service. We have no interest in you switching providers.
Payment details will be provided when you contact us for service. We accept major credit cards and other secure payment methods. All pricing is discussed transparently before any service begins.
Yes. We take privacy seriously and employ industry-standard security measures to protect your information. We will never share or sell your personal data. Read our complete Privacy Policy for detailed information on how we handle your data.
We collect only the information necessary to provide assistance, such as your name, contact information, and details about the technical issue you're experiencing. We do not collect provider account passwords or other sensitive credentials. See our Privacy Policy for complete details.
No, we do not share your information with internet or cable providers unless you explicitly authorize us to do so for a specific purpose. We maintain strict confidentiality of all customer interactions.
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